Terms of Use

These Terms of Use govern access to and use of Friender's websites, product experiences, documentation, assessments, and related services we make available online. By accessing or using Friender, you agree to these Terms.

1. Scope and Agreement Structure

These Terms apply to use of the public website and any Friender-hosted product or assessment experience unless a separate signed agreement, order form, master services agreement, statement of work, or data processing addendum applies. If a separate written agreement conflicts with these Terms, the written agreement controls for the applicable services.

2. Eligibility and Authority

You may use Friender only if you can lawfully enter into a binding agreement on behalf of yourself or the entity you represent. If you use Friender on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts and Access Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must promptly notify Friender if you suspect unauthorized access, credential compromise, or any misuse of the service.

4. Acceptable Use

You may not use Friender to violate law, infringe the rights of others, interfere with the service, or process data that you do not have the right to provide. Without limitation, you may not:

• upload or transmit malware, destructive code, or harmful content;
• attempt to bypass security or access controls;
• probe, scan, or test vulnerabilities without authorization;
• use Friender to build a competing product through scraping, extraction, or reverse engineering, except to the extent such restrictions are prohibited by law;
• use outputs as a substitute for required human, legal, financial, medical, employment, or compliance review.

5. Customer Data and Permissions

You retain responsibility for the data, systems, and integrations you connect to Friender. You represent that you have all required permissions, notices, and legal bases necessary to allow Friender to process the data made available through your use of the service. Friender may act as a processor, service provider, or similar role when processing workspace data on behalf of a customer.

6. AI Outputs and Human Review

Friender's assessments, recommendations, models, and AI-generated outputs are intended to support human decision-making. They may contain errors, omissions, or incomplete reasoning and should be reviewed by appropriate personnel before operational, legal, financial, clinical, or compliance decisions are made.

7. Third-Party Services

Friender may interoperate with third-party products, APIs, and identity providers. Your use of those third-party services is governed by their own terms and privacy practices. Friender is not responsible for third-party services or for outages, changes, or restrictions imposed by those providers.

8. Intellectual Property

Friender and its licensors retain all rights, title, and interest in the platform, software, documentation, design, trademarks, and related materials, including improvements and derivative works. Subject to these Terms and any applicable commercial agreement, Friender grants you a limited, non-exclusive, non-transferable right to access and use the service for your internal business purposes.

9. Feedback

If you provide product feedback, ideas, or suggestions, Friender may use them without restriction or compensation, provided we do not use your confidential information in a way that violates a separate written agreement.

10. Suspension and Termination

Friender may suspend or limit access if necessary to address security risk, suspected misuse, legal requirements, or material breach of these Terms. You may stop using Friender at any time. Sections that by their nature should survive termination will survive, including sections related to ownership, disclaimers, limitations of liability, and dispute-related provisions.

11. Disclaimers

Except as expressly stated in a signed agreement, Friender is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Friender disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and accuracy of outputs.

12. Limitation of Liability

To the maximum extent permitted by law, Friender will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business interruption, or data, even if Friender has been advised of the possibility of such damages. Any direct liability will be limited to the amount paid to Friender for the applicable services during the twelve months preceding the event giving rise to the claim, unless a separate written agreement provides otherwise.

13. Disputes and Governing Terms

If you have a signed commercial agreement with Friender, the dispute, venue, and governing-law terms in that agreement control. If you are using only the public website and have no separate written agreement, any dispute will be resolved in a court with competent jurisdiction over the Friender contracting entity, subject to applicable law.

14. Changes to These Terms

Friender may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, by additional notice. Your continued use of Friender after the revised Terms take effect means you accept the updated Terms.

15. Contact

Questions about these Terms may be sent to hello@friender.ai. For data-handling details, see the Privacy Policy. For information about how findings are produced, see the Assessment Methodology.