Privacy & Data Handling Appendix
This appendix expands on Friender's Privacy Policy with additional detail on categories of data, retention, requests, and operational safeguards.
Last updated
March 24, 2026
Contact
hello@friender.ai
Applies to
Website, demos, assessments, and platform use
Data Handling Snapshot
Friender is designed to help customers understand operational behavior and deploy AI into the places where it can create real value. Depending on the workflow, the information we process may include direct customer inputs, connected-system data, interviews, transcripts, system metadata, and derivative analytics. The exact data processed depends on the services a customer uses and the permissions that customer enables.
Categories of Information
| Category | Examples | Primary purpose |
|---|---|---|
| Identity and contact data | Name, email, employer, title, customer contact details | Account administration, support, contracting, and communications |
| Authentication and security data | Log files, session identifiers, access history, IP-derived location, audit events | Security, fraud prevention, logging, and access control |
| Workspace and system data | Connected tool records, workflow metadata, timestamps, lifecycle events, statuses, structured system fields | Assessment execution, workflow mapping, and operational analysis |
| Communications and interview data | Emails, support tickets, transcripts, notes, workshop inputs, recordings where enabled | Customer support, discovery, analysis, and report creation |
| Generated outputs | Summaries, readiness scores, reports, ROI models, opportunity maps, deployment recommendations | Delivering the Friender service and customer-facing results |
Sources and Instructions
Information may come from the user directly, a customer administrator, integrated services, internal customer systems, or Friender's own security and analytics tools. When Friender processes customer workspace data on behalf of a customer, that customer remains responsible for determining whether the customer has the right to provide the data and instruct the processing.
Retention Overview
Friender retains information according to operational need, customer configuration, and legal obligations. Below is a general overview; a customer's signed agreement or written deletion request may alter the periods below.
| Data type | Typical retention | Notes |
|---|---|---|
| Sales, support, and account records | As long as the account relationship is active, plus a reasonable recordkeeping period | Used for support, contracting, compliance, and historical context |
| Assessment source data | Customer-configurable or as defined in the applicable engagement | May vary based on customer instructions and deployment model |
| Generated reports and deliverables | Maintained for customer access and service continuity unless deleted sooner | Customers may request deletion subject to contract and law |
| Security logs and audit trails | Maintained for security, fraud prevention, and operational integrity | Retained according to internal security policy and legal obligations |
Service Providers and Transfers
Friender uses infrastructure, security, communications, and analytics vendors to operate the service. Those providers may process personal information under appropriate instructions and contractual protections. Where information crosses borders, Friender may rely on contractual safeguards, vendor commitments, and operational controls intended to support lawful international transfers.
Security and Incident Response
Friender uses layered safeguards intended to reduce risk, including access controls, encryption in transit, role-based permissions, logging, monitoring, and internal response procedures. No system can be guaranteed to be perfectly secure, but protecting customer data is a core design requirement for the product.
Cookies and Similar Technologies
Friender may use cookies, local storage, session technologies, and similar tools to remember preferences, enable authentication, analyze usage, and secure the site. Your browser settings may allow you to control some of these technologies, though disabling them can affect site functionality.
Privacy Rights Requests
To exercise applicable privacy rights, contact hello@friender.ai. We may ask for information necessary to verify the request and protect against unauthorized disclosure. If Friender is processing the relevant data on behalf of a customer, we may direct the request to that customer or assist them in responding.
Children and Sensitive Data
Friender is not directed to children and is not intended for use by minors without appropriate authorization. Customers should not provide sensitive regulated data to Friender unless the product workflow, contract, and legal basis clearly permit that use.
Changes to This Appendix
This Appendix may change as Friender's products, integrations, and legal obligations evolve. Material changes will be reflected through an updated effective date and, where appropriate, additional notice.
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